Privacy Policy

1. Introduction

At Chelsfield Pharmacy, we are committed to protecting your personal data and ensuring that your privacy is respected. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services.

2. Information We Collect

We may collect the following types of personal information:

• Name, contact details (phone number, email, address)
• Medical history and prescription details (if applicable)
• Payment information (for purchases made on our website or in-store)
• Technical data such as IP address, browser type, and device information

3. How We Use Your Information

We use your data for the following purposes:

• To provide pharmacy and healthcare services
• To process orders, prescriptions, and payments
• To comply with legal and regulatory obligations
• To improve our services and customer experience
• To send you updates, offers, and promotions (if you have opted in)

4. Data Protection & Security

We take appropriate security measures to protect your data from unauthorised access, alteration, or disclosure. Your data is stored securely, and we comply with UK GDPR and Data Protection Laws.

5. Sharing Your Information

We do not sell your personal data. However, we may share information with:

• NHS and healthcare providers (for prescriptions and medical services)
• Payment providers (for processing payments securely)
• Legal or regulatory authorities (when required by law)

6. Your Rights

You have the right to:

• Access, update, or delete your personal data
• Withdraw consent for marketing communications
• Request a copy of the data we hold about you
• Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data is being misused

For data requests, contact us at chelsfieldpharmacy@gmail.com.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.