Return & Refund Policy

1. Returns Eligibility

• We accept returns on non-prescription items within 14 days of purchase if unopened and in original packaging.
• Prescription medications cannot be returned or refunded unless faulty or incorrect due to legal regulations.

2. Refund Process

• Refunds are processed within 5-7 working days after receiving the returned item.
• Refunds will be issued via the original payment method.

3. Damaged or Incorrect Items

• If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos for verification.
• We will arrange a replacement or full refund if the fault is confirmed.

4. Contact Us

For return requests, email us at chelsfieldpharmacy@gmail.com with your order details.